Book Buyer's Bill of Rights

Sometimes the Internet feels like the savage jungle, but you deserve a civilized experience when buying books online.  No matter where you shop, you have the right to:

Accurate Descriptions - As a buyer, you deserve complete descriptions that include publisher, edition and condition.  Any flaws should be noted.

Reasonable Returns - Anyone can make a mistake, but it should be correctable.  Dealers should have clearly-stated returns policies and should always refund for items misdescribed.

Delivery of Product - When you order online, you should receive your book or have your payment refunded.  Don’t let anyone tell you different.

A Pleasant Buying Experience - You deserve courteous communications, timely responses and professional service.